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General Terms & Conditions for the services of City Hotel Bosse GmbH & Co KG for individual and corporate guests (based on the recommendations of the German Hotel and Restaurant Association – DEHOGA)
1. The contract is concluded on the basis of these terms and conditions as soon as the room(s) or other services are ordered and confirmed. Where time permits, City Hotel Bosse will confirm reservations to the guest in writing.
2. The contracting parties are the guest and the hotel. If a third party has placed the order on behalf of the guest, that party is liable to the hotel, jointly and severally with the guest, for all obligations arising from the hotel accommodation contract, provided that the hotel holds a corresponding declaration from the third party.
3. When registering several persons, in particular for group, travel, seminar and conference events, participant lists should be submitted to the hotel in writing as follows:
a. Notification of the anticipated number of persons up to 28 days before arrival
b. Specific room allocation or number of participants up to 14 days before the arrival date
c. Events of a political nature/sects must be clearly identified as such already at the time of registration
4. If the content of the reservation confirmation differs from the content of the registration, the differing content of the confirmation becomes binding on the guest and the hotel only if the guest does not expressly object within 7 days of receiving the reservation confirmation. This applies only if the reservation confirmation contains an express notice that, in the event of failure to meet the aforementioned deadline, the differing content of the reservation confirmation becomes an effective part of the contract.
1. For room reservations by an individual guest, the provisions set out below under this Section II. apply in addition to the provisions in Sections I., III., V., VI. and VII. of these General Terms & Conditions. The provisions in Section IV. of these General Terms & Conditions do not apply to room reservations by an individual guest. An individual guest is a person who books a hotel room in their own name and for their own account without ordering other services of the hotel and without claiming special conditions for the room booking, such as those for tour operators, group travel, booking of packages, etc.
2. The conclusion of the guest accommodation contract obliges the contracting parties to fulfil the contract, regardless of the duration for which the contract has been concluded. This contract cannot be unilaterally terminated unless one contracting party has the right to withdraw from the contract due to default, impossibility for which the other party is responsible, or for good cause.
3. Reserved rooms are available to the guest on the day of arrival from 14:00. On the agreed day of departure, the rooms must be vacated and made available to the hotel by 12:00 at the latest. Thereafter, the hotel may charge 80% of the current daily rate for additional use of the room until 18:00, and 100% from 18:00. The guest is free to prove that the aforementioned claim did not arise or did not arise in the amount demanded.
4. Unless a later arrival time has been expressly agreed, the hotel reserves the right to reassign ordered rooms after 18:00.
5. The guest does not acquire any claim to the provision of specific rooms or premises. Should agreed premises not be available, the hotel is obliged to endeavour to provide equivalent alternatives on its own premises or at other establishments.
6. If the period between conclusion and performance of the contract exceeds four months and the price generally charged by the hotel for such services increases, the hotel may raise the contractually agreed price appropriately, but by no more than 5 %. In the event of a price increase, the guest is entitled to an extraordinary right of termination.
7. If the guest does not make use of the contractual services, the guest is obliged to pay the agreed or customary price, less the expenses saved by the hotel. According to standard experience, the savings amount to 20% of the accommodation price for the overnight stay and 30% of the normal prices for food and beverages. The guest is free to prove that the aforementioned claim did not arise or did not arise in the amount demanded.
8. In accordance with good faith, the hotel is obliged always to reassign, where possible, rooms and premises not used in order to avoid losses. Until such reassignment, the guest must pay the amount calculated in accordance with II.7. for the duration of the contract.
1. The agreed prices include statutory value added tax. In the event of a change in value added tax, we reserve the right to adjust the prices.
2. The prices may be changed by the hotel if the guest subsequently requests changes to the number of rooms booked, the services of the hotel or the length of the guests' stay, and the hotel agrees to this.
3. All claims of the hotel become due upon departure of the guest or organiser and, unless otherwise agreed, must be settled on site.
4. Where prior invoicing has been agreed in writing, the remaining total claim is due for payment without deduction within 7 days of the invoice date. In the event of late payment, the hotel is entitled to charge the applicable default interest, currently at a rate of 5%, or 3% above the base rate for transactions involving a consumer. The hotel reserves the right to prove a higher loss, and the guest to prove a lower one. In the event of default in payment, the hotel is also entitled to withdraw from the contract and resell the agreed rooms. The provision in Section II.7. remains unaffected by this.
5. The place of performance for these payment obligations remains the registered office of the hotel, even if, for example, on the basis of special agreements the claims are credited or, on the basis of agreed invoicing, only fall due later.
6. For bookings of packages at our hotel, the hotel may charge a deposit of 100 % as an immediately due amount. This is left to the hotel itself and is based on a case-by-case decision.
7. Our bank details are: Volksbank Bad Oeynhausen/ Herford , IBAN: DE 35 49490070 7301 874600 , BIC: GENODEM1HFV
1. All cancellations/changes that do not fall under Section II. of these General Terms & Conditions must in every case be made in writing; however, they do not release the guest from payment of the agreed or customary prices. The following applies as lump-sum compensation for both rooms and events and the provision of premises:
1. The cancellation provision stated on the reservation confirmation applies.
2. If no cancellation provision has been set out in writing beforehand, free cancellation applies up to 2 days before arrival at 18:00 , thereafter 90 % of the total price would be charged. In the event of no cancellation or no arrival, we charge 100 % of the total price.
3. For special events, the hotel reserves the right to impose separate provisions regarding cancellation. 2. The guest is free to prove that the hotel suffered no loss or only a lesser loss.
1. The hotel's contracting parties, or the guest as such or as host, are liable to the hotel in full for damage caused by themselves or their guests.
2. If the hotel is prevented from performing its services by force majeure, illness, strike or the like, no liability for damages can be derived from this; however, the hotel is obliged to the client to endeavour to procure equivalent services elsewhere.
3. Insofar as the hotel procures third-party services, technical or other facilities from third parties for the organiser, it acts in the name and for the account of the organiser. The organiser is liable for the careful handling and proper return of these facilities and indemnifies the hotel against all third-party claims arising from the provision of such facilities. Any necessary insurance of exhibition items brought along, as well as technical or other objects, is the responsibility of the guest.
4. The hotel is liable for its obligations under the contract with the diligence of a prudent business person. Claims by the guest for damages are excluded. Excepted from this are damages arising from injury to life, body or health, freedom and sexual self-determination, where the hotel is responsible for the breach of duty; further, other damages based on an intentional or grossly negligent breach of duty by the hotel, and damages based on an intentional or negligent breach of contract-typical duties (so-called cardinal or core duties) of the hotel. A cardinal duty is an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the contracting party regularly relies and may rely. Furthermore, mandatory liability under the Product Liability Act remains unaffected, as does liability arising from a guarantee assumed by the hotel and innkeeper's liability pursuant to Section V.5 of these General Terms & Conditions. A breach of duty by a legal representative or vicarious agent is equivalent to a breach of duty by the hotel. Should disruptions or defects occur in the hotel's services, the hotel will endeavour to provide a remedy upon becoming aware of them or upon immediate complaint by the guest. The guest is obliged to contribute what can reasonably be expected in order to remedy the disruption and keep any possible damage to a minimum.
5. The hotel is liable to the guest for items brought in in accordance with statutory provisions, i.e. up to 100 times the room price, but no more than 3.500,00 Euro, and for money, securities and valuables up to 800,00 Euro. Money, securities and valuables can be kept in the hotel or room safe up to a maximum value of the insurance sum provided for the respective hotel of 7.500 Euro. The hotel recommends that the guest make use of this option. Liability claims lapse unless the guest notifies the hotel immediately after becoming aware of the loss, destruction or damage. These provisions on statutory hotelier's or innkeeper's liability apply accordingly to any more extensive liability of the hotel.
6. The installation of decorative materials or the like, as well as the use of areas in the hotel outside the rented or agreed rooms, require the written consent of the hotel and may be made dependent on the payment of additional remuneration. These and other items brought in by the guest must comply with local fire safety and other regulations. The guest undertakes to clear all used areas at the end of the event and to restore them to their originally rented condition. Claims for damages on the part of the hotel remain unaffected by this.
7. Messages, mail and consignments of goods for guests are handled with care. The hotel undertakes their storage (within the hotel) and, on request, their forwarding at a charge. The liability limitations in Section V. 4 of these General Terms & Conditions apply to liability.
8. Wake-up requests, provided they have been properly placed, will be carried out by the hotel with the greatest possible care. The liability limitations in Section V. 4 of these General Terms & Conditions apply to liability.
9. Insofar as the guest is provided with a parking space in the hotel car park, no safekeeping contract is thereby established. In the event of loss of, or damage to, motor vehicles parked or manoeuvred on the hotel property and their contents, the hotel is liable only in accordance with the liability limitation in Section V. 4 of these General Terms & Conditions.
1. Tourist information and information of all kinds is provided by the hotel to the best of its knowledge, but without warranty. Personal data is, in principle, subject to data protection law; the hotel provides no information whatsoever in this regard.
2. Lost property (items left behind) is only sent on request and by cash on delivery. The hotel undertakes to store it for 2 months. After this point, the items will be disposed of.
3. For the transport of persons and luggage, the liability limitation agreed in Section V. 4. of these General Terms & Conditions applies.
1. The most recent price changes in each case and our General Terms & Conditions in their latest version apply.
2. We reserve the right to correct errors, as well as printing and calculation mistakes. Deviating agreements or verbal arrangements only become effective once they have been confirmed in writing by the hotel. This applies in particular to any waiver of the written-form requirement.
3. Should any of the above provisions be invalid, this does not affect the validity of the remaining provisions.
4. The registered office of the company, City Hotel Bosse GmbH & Co KG , is deemed to be the agreed place of jurisdiction if the guest is a merchant and no other exclusive place of jurisdiction for the legal dispute is prescribed by law. The hotel is, however, also entitled to bring an action at the guest's place of residence.